Service content: knowledge base material you upload (price lists, hours, product & policy descriptions)
Conversation data: messages between your customers and your AI assistant (used to provide and improve the service)
Payment data: processed by the KPay platform; we retain only order numbers and amounts, and never see or store your card details
2. How We Use Data
Providing, operating and improving the AI customer service
Account management, technical support and billing
Essential service notices (activation, expiry, security alerts)
3. Third-party Processing (AI Engine)
To generate AI replies, customer messages are transmitted to the large language model providers we use (including DeepSeek, Z.ai and others), which process data under their own privacy policies. We only transmit the content needed to answer the customer’s question, and we continuously review their data protection arrangements.
4. Data Retention
Conversation logs: rolling retention of approximately 30 days, then automatically purged
Account and knowledge base data: retained while the service is active; deleted within 90 days of termination
5. What We Never Do
We never sell or rent your data
We never use your — or your customers’ — data for third-party marketing
We never disclose data to third parties except where required by law or necessary to provide the service (e.g. AI engines, the payment platform)
6. Your Rights
You may access, correct or delete your personal data. Send your request via WhatsApp +852 6232 2466; we respond within 14 days.
7. Policy Updates
Material changes will be published on this page with an updated date. Changes that materially affect the use of the service will be notified separately.
退款政策
退款政策
最後更新：2026-09-23
AIBot 是 WhatsApp AI 客服訂閱服務（數位軟體），所有價格以港幣計算，透過 KPay 收款。我們鼓勵你先使用免費試用（72 小時／100 則訊息）再決定付費。
AIBot is a subscription software service (SaaS) for WhatsApp AI customer service. All prices are in HKD, collected via KPay. We encourage you to try our free trial (72 hours / 100 messages) before paying.
1. Free Trial
You may stop using the service at any time during the trial — no charges apply, and no automatic billing occurs after the trial ends.
2. Cooling-off Period (First Payment)
Within 7 days of your first payment, if the service fails to operate due to our fault and we cannot fix it within a reasonable time, you may request a full refund.
3. Cancellation & Renewal
You may cancel renewal at any time by notifying us. The service remains active until the end of the paid period; no further charges apply.
The service is prepaid. Refunds are not available for periods already used.
Mid-term cancellation: completed full months are charged at the standard rate; unused full months are refunded pro-rata.
Discounted bundles: refund amounts are calculated pro-rata based on the amount actually paid.
5. Billing Errors
Duplicate or incorrect charges, once verified, will be fully refunded to the original payment method within 7 business days.
6. How to Request
WhatsApp +852 6232 2466 (please provide your order number). All requests are processed within 7 business days; refunds are returned via the original payment channel (KPay).
AIBot is a purely digital service (SaaS) — no physical shipping is involved. All delivery is electronic; no shipping fees apply.
1. Delivery Timeline
After successful payment, we will send your activation details via WhatsApp within 2 hours (business hours 10:00–19:00, Monday to Friday). Orders placed outside business hours are processed in the next business session.
2. What Is Delivered
Merchant portal account (with a temporary password — please change it on first login)
AI setup guide (knowledge base import / persona customisation / WhatsApp binding)
Technical support contact channel
3. Delivery Method
Everything is delivered electronically (WhatsApp messages + web portal). Once you log in and successfully bind your WhatsApp, the service is deemed delivered and commenced.
4. Delivery Delays
If you have not received your activation details within the promised timeline, contact us immediately: we will either re-deliver promptly or issue a full refund (see the Refund Policy).